je suis actuellement cliente d’un comptable qui utilise Penny Lane. Prochainement je change de comptable. J’envisage de continuer avec Pennylane… quoi que de moins en moins quand je vois la qualité du service client… Je veux voir un contact avec le service client de Penny Lane pour connaitre le prix d’un abonnement et la possibilité de reprendre la suite de celui en cours avec mon comptable actuel. Impossible de joindre qui que ce soit. Ni téléphone, ni mail d’un service clients. C’est consternant ! Via l’infobulle je peux juste contacter un robot (pourri) ou….mon comptable que je veux quitter ! Donc on va faire simple : ou j’ai une possibilité de contact avec Penny Lane pour la suite ou ce ne sera plus Penny Lane !
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Bonjour, je suis actuellement cliente d’un comptable qui utilise Penny Lane. Prochainement je change de comptable. J’envisage de continuer avec Pennylane… quoi que de moins en moins quand je vois la qualité du service client… Je veux voir un contact avec le service client de Penny Lane pour connaitre le prix d’un abonnement et la possibilité de reprendre la suite de celui en cours avec mon comptable actuel. Impossible de joindre qui que ce soit. Ni téléphone, ni mail d’un service clients. C’est consternant ! Via l’infobulle je peux juste contacter un robot (pourri) ou….mon comptable que je veux quitter ! Donc on va faire simple : ou j’ai une possibilité de contact avec Penny Lane pour la suite ou ce ne sera plus Penny Lane !
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Ne pouvez-vous pas utiliser le chat avec le support ?
Une fois sur le chat vous avez la possibilité de sélectionner : Envoyer un passage
Bon aujourd’hui le support n’est pas opérationnel (férié en France), mais posez tranquillement votre question et vous aurez une réponse “humaine” dans les prochaines jours.
(En effet c’est un mauvais timing, demain il aura un pont et ensuite c’est le weekend...)
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Pour les tarifs, vous trouvez une première info ici :
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@Stefan ENGLER : Non je ne peux pas utiliser le CHAT, comme expliqué dans mon précédant message le CHAT me met en contact non pas avec le service client de PENNYLANE mais bien avec mon comptable (celui que je veux virer). Quant à votre second message, je vais regarder mais ce n’est pas ce que j’appelle un service. Si Pennylane c’est :”démerde toi tout seul nous on est juste la pour te pomper ton fric, je chercherai une autre plateforme ou le mot service veut dire quelque chose”.
Et donc… on en est toujours au même point, impossible de contacter Pennylane !
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Je suis navrée de cette situation, je viens de faire la demande et vous serez recontactée par un membre de l’équipe support de Pennylane afin de vous accompagner 😊
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Je vous en remercie mais je trouve tout de même très regrettable qu’il soit aussi difficile de contacter le service client.
Ma collaboration avec le comptable se termine fin du mois d’Aout cette demande est donc urgente.
J’espère être contacté rapidement. Avez vous mes coordonnées ou puis je les envoyer d’une manière privée ?
Merci.
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Juste pour que tout le monde sache a quel point PENNYLANE N’EST PAS SERIEUX.
7 Jours que @Brenda Diakite Brenda Diakite à publié que je serais contacté et depuis … RIEN !!!!!!!!!!!!!!! Nous sommes à moins d’une semaine de la fin de collaboration avec mon comptable actuel et toujours aucune info sur la suite.
C’est non seulement un manque total de sérieux mais c’est aussi totalement scandaleux. Je vais d’ailleurs faire un article auprès de ma communauté (450.000 followers) pour dénoncer les pratiques de PENNYLANE.
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Tout d’abord, nous souhaitons nous excuser pour ces délais 🙏
Je suis navrée de la situation, et je mets tous les moyens en œuvre pour répondre à votre demande. En effet, en raison de la période estivale, nos process sont plus lents que d’habitude.
Je vous confirme à nouveau que j’ai bien transmis votre demande, qu’elle est prioritaire et que vous serez contactée par mail lundi 😊
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J’attends de voir… Après plus d’un mois à essayer de les joindre je deviens méfiant.
Dans tous les cas cela reste un ENORME point noir qu’il n’y ai pas un service client plus accessible et cela pèsera lourd dans la balance au moment de choisir si je reste ou si j passe sur une autre plateforme.
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Bonjour @chloechantrie, je suis navré du délai de réponse sur ce sujet à cause de la période estivale.
Vous êtes actuellement cliente du cabinet Keobiz. Or, les clients finaux de Keobiz n'ont pas d'accès direct à notre support chat, car notre partenariat avec Keobiz fait que ce sont eux qui sont en charge du support de niveau 1. Un numéro de téléphone est à la disposition des clients Keobiz pour toute demande liée à l’utilisation plateforme. Nous sommes ensuite en échange direct avec leurs équipes support s'ils ne peuvent pas résoudre directement votre problème.
Concernant votre demande pour “connaître le prix d’un abonnement et la possibilité de reprendre la suite de celui en cours avec mon comptable actuel”, je demande à nos équipes commerciales de revenir vers vous dans les plus brefs délais.
Je vous souhaite une bonne journée,
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Bonjour, Suite à votre intervention j'ai été contacté par celine.paparofilomarino@pennylane.com afin de résoudre mon problème. J'Ai convenu avec cette dame de m'abonner à Pennylane, elle m'a envoyé un mail de confirmation que j'ai validé et j'ai reçu confirmation de mon nouvel abonnement.
MALGRE CELA MON PROBLEME N'EST TOUJOURS PAS RESOLU et madame Paparofilomario ne réponds pas à mes mail. Son agenda pour prendre rdv est aussi entièrement grisé. Et comme avant impossible d'utiliser l'aide dans mon espace Pennylane.
Pouvez vous demander a ce que je sois rappelé SANS AUCUN DELAI par quelqu'un de Pennylane capable de mettre de l'ordre dans ce bordel ?
Je vous en remercie.
A fort bientôt
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