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Hello,

Hope you’re doing well.

Following the instructions shared in Pennylane, I’m trying to connect the server to excel; however when trying to connect I receive the message in the screenshot below, would you know what’s the issue?  

 

Thank you,

MV

To provide more details, I have also errors when trying to connect from POWERBI, below screenshot of the issue, do I need to request a special access to Pennylane or my accountant?

Thank you,
MV

 

Hello @Magaly Verduzco, 

I understand your problem. As a specific issue, I recommend you to contact the support team on Pennylane, by clicking on the button “Aide & Support” > “Nous contacter”. Thus, the support team can help you and resolve this 😊

Réponse


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