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Magaly_Verduzco's avatar
Magaly_Verduzco
Icon for Première note rankPremière note
2 years ago
Solved

ODBC connection

Hello,

Hope you’re doing well.

Following the instructions shared in Pennylane, I’m trying to connect the server to excel; however when trying to connect I receive the message in the screenshot below, would you know what’s the issue?  

 

Thank you,

MV

  • Brenda_Diakite's avatar
    Brenda_Diakite
    2 years ago

    Hello @Magaly Verduzco, 

    I understand your problem. As a specific issue, I recommend you to contact the support team on Pennylane, by clicking on the button “Aide & Support” > “Nous contacter”. Thus, the support team can help you and resolve this 😊

2 Replies

  • Magaly_Verduzco's avatar
    Magaly_Verduzco
    Icon for Première note rankPremière note
    2 years ago

    To provide more details, I have also errors when trying to connect from POWERBI, below screenshot of the issue, do I need to request a special access to Pennylane or my accountant?

    Thank you,
    MV

     

  • Brenda_Diakite's avatar
    Brenda_Diakite
    Icon for Pennylaneur rankPennylaneur
    2 years ago

    Hello @Magaly Verduzco, 

    I understand your problem. As a specific issue, I recommend you to contact the support team on Pennylane, by clicking on the button “Aide & Support” > “Nous contacter”. Thus, the support team can help you and resolve this 😊