Could Pennylane upgrade it’s GoCardless plan to display their real name when collecting money from its customers?
For example, today it looks like this in the standard Qonto views
But it doesn’t have to be, for 50€/month
https://gocardless.com/fr-fr/tarifs/
We could see the real name, it’s Pennylane at the end of the day who debited the bank account not GoCardless. Thanks
Meilleure réponse par Brenda Diakite
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+6
Hello
If I understand, you paid to have your company name instead of “Pennylane” and it doesn’t work ?
It's the opposite. Pennylane didn't pay for this option, hence Pennylane is doing a direct debit on our bank accounts with the branded GoCardless transfer label.
+6
Ok
I recommend you to ask this option at the support center, or at your commercial if you have one 😊
Sorry, but I disagree with this moving the conversation elsewhere. The support center should prioritize public communications over private ones. We can’t be the only customers who would benefit from this to be fixed.
Idem
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