Forum Discussion
Olivier_Tassinari
Parolier novice
Parolier noviceUpgrade GoCardless plan
Could Pennylane upgrade it’s GoCardless plan to display their real name when collecting money from its customers?
For example, today it looks like this in the standard Qonto views
But it doesn’t have to be, for 50€/month
https://gocardless.com/fr-fr/tarifs/
We could see the real name, it’s Pennylane at the end of the day who debited the bank account not GoCardless. Thanks
Ok @Olivier Tassinari, I understand your problem.
I recommend you to ask this option at the support center, or at your commercial if you have one 😊
6 Replies
- Brenda_Diakite
Pennylaneur
Hello @Olivier Tassinari,
If I understand, you paid to have your company name instead of “Pennylane” and it doesn’t work ?
Olivier_TassinariIt's the opposite. Pennylane didn't pay for this option, hence Pennylane is doing a direct debit on our bank accounts with the branded GoCardless transfer label.
- Brenda_Diakite
Ok @Olivier Tassinari, I understand your problem.
I recommend you to ask this option at the support center, or at your commercial if you have one 😊
- Olivier_Tassinari
Sorry, but I disagree with this moving the conversation elsewhere. The support center should prioritize public communications over private ones. We can’t be the only customers who would benefit from this to be fixed.
Fabien_VayssièrePremière note
Idem @Olivier Tassinari : PL devrait prendre cette option (qui ne coûte rien) afin qu’on ne voit plus apparaître « GOCARDLESS » sur les prélèvements effectués par Pennylane.
